Student Complaints and Appeals System

The Tagish Student Complaints and Appeals case management system allows Higher Education institutions to efficiently and effectively handle student complaints and appeals. Tagish is a leading supplier of Complaints Management systems to customers in the public and private sectors and our systems have been developed through an expert knowledge of best practice complaints processes and industry standards.

Easy to use - quick to deploy
The out-of-the-box, web based system has been designed to be intuitive and easy to use and as training requirements are minimal, the system can be rapidly deployed throughout the organisation.

Full workflow capability
All authorised staff can easily access secure electronic case files. Built in configurable workflow, with notifications and alerts, ensures that cases progress smoothly through to resolution as everyone involved in the process knows what actions are due and when. Overdue tasks are escalated to senior members of staff as and when required.

Email integration
Forms are automatically loaded from emails and faxes received. Correspondence may be sent by email whilst those involved in processing cases are automatically alerted of new and overdue tasks. Any incoming replies to emails are automatically loaded against the correct case.

Comprehensive reporting
Extensive business intelligence and reporting capabilities are provided, allowing trends to be identified and monitored to enable organisational learning.

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